Help Centre
How can we help?
Whatever you need a hand with, we'll point you the right way. Choose the kind of support that fits you below.
Where things stand
SHELY has not launched yet
Nothing is published on the Apple App Store or Google Play, nobody is being charged, and the apps are still in development. This website is the part that is genuinely live. We would rather set that out at the top than let you find out three clicks in.
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Live today
This website: the health library, condition guides, calculators and self-checks, and the waitlist. Free, no account needed.
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In development
The apps. Most features are built but unfinished or untested internally, and none is production-ready.
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Not available
App-store downloads, paid plans, counselling sessions, wearable sync and enterprise contracts. None of these exist yet.
Quick answers
The seven questions we are asked most. The longer answers, including the unflattering ones, are on the FAQ.
- Is SHELY free?
- Nothing is charged today. Pre-launch means no billing is running and no plan is buyable. Prices on the pricing page are indicative and will be confirmed before anyone pays anything.
- Can I download the app?
- Not from the Apple App Store or Google Play — nothing is published on either. Use care.shely.health in a browser, or join the waitlist for native builds.
- Is my health data safe?
- It is encrypted in transit with TLS 1.3 and at rest with AES-256, behind role-based access. We do not sell personal or health data. We are not certified against SOC 2 or ISO 27001 and we do not claim to be.
- Where is my data stored?
- On infrastructure we run ourselves, currently hosted with a European provider. We do not claim Indian data residency, because that is not where it sits today.
- Who writes the health content?
- We do, in-house, from established medical guidance. Independent clinical review is in progress — no article has been signed off by a named clinician, so we do not call anything expert-reviewed.
- Is this a diagnosis?
- No. SHELY does not diagnose and does not replace a consultation. If something worries you, or a self-check flags a warning sign, see a clinician.
- Can I delete my data?
- Yes. Email support@shely.health and we delete the account and the data held against it. Self-service deletion is being built; legal retention exceptions in our privacy policy still apply.
Using the SHELY app
Trouble with bookings, payments, reports, or your account? Find quick answers and step-by-step guides.
Browse app help For EmployersCorporate wellness support
Managing a SHELY plan for your team? Get help with onboarding, billing, and partnership queries.
Get corporate help Talk to SomeoneCounselling & emotional support
Feeling overwhelmed or just need to talk? Connect with a trained counsellor in a safe, private space.
Find supportStill can't find what you need?
Reach out to us directly. Our team is here to help, and for anything urgent, support is just a tap away.