Question 1

What is SHELY Health?

Accepted Answer

SHELY is a modular, lifecycle-based women's and family health platform built for India. It bundles 10+ purpose-built apps (Care, One, Doctor, Vault, Varsity and more) into one connected system so tracking, education, providers and records work together.

Question 2

How many apps does SHELY have?

Accepted Answer

SHELY currently ships 10+ apps across patient, professional, facility and platform tiers. Each app is purpose-built (Care for cycle and pregnancy, Vault for records, Doctor for clinicians, etc.) and they share a single account and data layer.

Question 3

Is SHELY free to use?

Accepted Answer

The core consumer apps are free to download and use. Some advanced features (extended history, premium content, professional-grade integrations) sit on a Pro tier; enterprise deployments are priced per organisation.

Question 4

Which languages does SHELY support?

Accepted Answer

SHELY supports 10 Indian languages: English, Hindi, Tamil, Telugu, Bengali, Marathi, Gujarati, Punjabi, Malayalam and Kannada — across UI, articles and tools.

Question 5

How do I get started with SHELY?

Accepted Answer

Download SHELY Care (or any app from the SHELY family) from the App Store or Google Play, sign in with your phone number or email, and the platform guides you through a short onboarding tailored to your life stage.

Question 6

Who is SHELY for?

Accepted Answer

SHELY is built primarily for women and families navigating reproductive, maternal and family-health journeys in India, plus the doctors, nurses, ASHAs, labs, pharmacies and hospitals who serve them.

Question 7

Is SHELY DPDPA-compliant?

Accepted Answer

Yes. SHELY is designed to comply with India's Digital Personal Data Protection Act, 2023 (DPDPA): explicit consent, purpose limitation, data minimisation, the right to access, correct and erase your data, and a dedicated grievance officer.

Question 8

How is my data encrypted?

Accepted Answer

Data is encrypted in transit (TLS 1.3) and at rest (AES-256). Sensitive identifiers are tokenised, and access is gated by role-based controls audited per request.

Question 9

Can I chat anonymously on SHELY?

Accepted Answer

Yes. SHELY Care includes anonymous community spaces and Secret Chats where you can ask sensitive questions without revealing identity to other members.

Question 10

Can I export my data from SHELY?

Accepted Answer

Yes. You can request a complete export of your account data from the Privacy Portal at any time. Exports include all records you own across SHELY apps.

Question 11

How can I delete my SHELY account and data?

Accepted Answer

You can delete your account from the Privacy Portal. Account deletion removes your personal data from production systems within 30 days, except where retention is legally required.

Question 12

Does SHELY work offline?

Accepted Answer

Many SHELY features (logging, viewing recent records, reading saved articles) work offline and sync the next time you connect. Real-time features (doctor chat, video) need a network connection.

Question 13

Does SHELY sync with wearables?

Accepted Answer

Yes. SHELY Care syncs with Apple Health, Google Fit and select wearables for cycle, sleep and activity signals (with your explicit consent).

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