Help Centre
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Browse answers to common questions about SHELY's apps, pricing, privacy, and more.
General
11 questions
SHELY is India's first complete Health Operating System designed for women and families. It is a unified ecosystem of 13 connected apps covering everything from period tracking and pregnancy care to doctor consultations, pharmacy management, lab orders, and health records.
SHELY includes 13 apps: Care (period & pregnancy), One (family wellness), Doctor (clinician tools), Assist (ASHA worker support), Lab (diagnostics), Rx (pharmacy), Hospital (operations), Manage (admin), Varsity (health education), Vault (medical records), Schedule (appointments), Billing (invoicing), and Store (marketplace).
Yes, SHELY offers a generous free tier that includes core features across all 13 apps. Premium features, advanced analytics, and enterprise-grade tools are available through our Pro and Enterprise plans. Visit our pricing page for details.
SHELY is available in 10 languages: English, Hindi, Bengali, Marathi, Gujarati, Punjabi, Malayalam, Telugu, Tamil, and Kannada. We are continually adding support for more Indian languages.
Simply visit care.shely.health or download the app from the Google Play Store or Apple App Store. Sign up with your phone number or email, choose your preferred language, and you're ready to go. No credit card required for the free tier.
SHELY is designed for women, families, healthcare providers, hospitals, clinics, pharmacies, labs, and community health workers across India. Whether you are tracking your period, managing a hospital, or delivering rural health services, SHELY has an app for you.
Yes, we regularly open early access for new features and apps. Follow us on social media or join our mailing list to be notified about upcoming beta programs and early release opportunities.
Absolutely. SHELY has a growing community of users, healthcare professionals, and health workers. We also offer in-app support, a knowledge base, and community forums where you can ask questions and share experiences.
This website, in full: the health library, the condition guides, the calculators and self-checks, and the waitlist. Behind it, the apps are in active development — most features are built but unfinished or untested, and none is production-ready. We would rather write that down than show you a demo and call it a product.
It is written in-house from established medical guidance: clinical guidelines, national health-service material and standard references. It is not clinically reviewed. Independent clinical review is in progress, and until a named clinician has signed off on an article we will not describe it as expert-reviewed, medically reviewed or doctor-approved. If you find those words anywhere on this site, they are wrong and we want to know.
No. Nothing on SHELY diagnoses you and nothing here replaces a consultation. Tracking shows you patterns, calculators do arithmetic, and articles explain what a condition usually looks like — none of that knows your history or has examined you. If something worries you, or a self-check flags a warning sign, see a clinician.
Apps
7 questions
SHELY Care is focused on individual women's health — cycle tracking, pregnancy monitoring, symptom logging, nutrition plans, mental wellness tools, and community features. SHELY One extends this to the whole family with profiles for every member.
SHELY Doctor is a comprehensive clinician platform with patient management, appointment scheduling, digital prescriptions, consultation notes, teleconsultation support, and integration with Lab, Rx, and Billing apps for a seamless clinical workflow.
SHELY Vault is a secure digital health locker that stores all your medical records — lab reports, prescriptions, imaging, discharge summaries, and vaccination records. Data is encrypted end-to-end and can be shared with doctors or family members with your explicit consent.
SHELY Store features curated women's health products, wellness items, and healthcare essentials from verified sellers. Products are reviewed for quality and relevance to women's health needs.
SHELY Varsity provides evidence-based health education through interactive courses, video modules, quizzes, and certified programs. Topics cover menstrual health, nutrition, mental wellness, pregnancy care, and continuing medical education for healthcare professionals.
Yes, SHELY Lab and Rx are deeply integrated. When a doctor orders a test through the Doctor app, it appears in Lab for processing. Once results are ready, they flow back to the patient's health record and the doctor's dashboard automatically.
SHELY Assist is purpose-built for Accredited Social Health Activists (ASHA) and community health workers. It provides offline-capable tools for household surveys, maternal tracking, immunization records, health education delivery, and reporting — all in local languages.
Privacy
9 questions
Yes, SHELY is designed from the ground up to comply with the Digital Personal Data Protection Act (DPDPA) 2023. We implement data minimization, purpose limitation, lawful consent, and the right to erasure. All data processing is transparent and auditable.
SHELY uses AES-256 encryption for data at rest and TLS 1.3 for data in transit. Medical records in Vault are additionally protected with zero-knowledge encryption — even our servers cannot read your data without your explicit authorization.
SHELY Care's Secret Chats feature allows you to discuss sensitive health topics completely anonymously. No personally identifiable information is attached to your messages.
Yes, SHELY supports full data portability. You can export all your health data in standard formats (PDF, CSV, FHIR) at any time from your account settings. Your data belongs to you.
SHELY uses only essential cookies for authentication and session management. We do not use tracking cookies or sell data to third parties. You can manage your cookie preferences from the consent banner or your account settings.
Yes, SHELY supports Ayushman Bharat Health Account (ABHA) integration. You can link your ABHA ID to share health records with participating hospitals and clinics seamlessly through India's national digital health infrastructure.
Absolutely. You can request complete account deletion from your settings. All personal data, health records, and activity history will be permanently erased within 30 days, in compliance with DPDPA requirements.
On infrastructure we run ourselves rather than a managed health cloud, currently hosted with a European provider. We are not claiming Indian data residency, because it would not be true today. If where your data physically sits matters to you or your organisation, ask us before you commit to anything.
No. We do not sell personal or health data and there is no data-broker tracking on this site. The site uses essential cookies for sessions plus product analytics, and the cookie banner lets you turn analytics and marketing cookies off. We have no revenue from data today and no plan to build any.
Billing
7 questions
The free tier includes core features across all 13 apps — period tracking, basic health records, appointment scheduling, community forums, and health education content. It is designed to be genuinely useful without requiring payment.
SHELY Pro is priced affordably for Indian users. Please visit our pricing page for current plans and pricing. We offer monthly and annual billing options, with significant savings on annual subscriptions.
Yes, enterprise pricing is customized based on your organization's size, modules needed, deployment model, and support tier. Contact our sales team for a tailored quote.
SHELY accepts UPI, credit/debit cards, net banking, and popular wallets. Enterprise customers can pay via invoice with NET 30 terms. All payments are processed securely through RBI-compliant payment gateways.
We offer a 14-day money-back guarantee on all paid plans. If you are not satisfied, contact our support team within 14 days of purchase for a full refund — no questions asked.
Yes, annual billing offers significant savings compared to monthly plans. The exact discount varies by plan tier — check our pricing page for current offers and promotional pricing.
Yes, SHELY supports institutional billing with centralized invoicing, department-wise cost allocation, and GST-compliant invoices. Enterprise accounts include a dedicated billing dashboard and account manager.
Technical
7 questions
Yes, SHELY's apps are available on Android, iOS, and web. All platforms sync in real time through our cloud infrastructure.
SHELY integrates with Apple Health, Google Fit, and popular wearable platforms. Steps, heart rate, sleep data, and menstrual cycle data can be synced automatically to provide a holistic health picture.
Yes, SHELY provides a comprehensive REST API for enterprise integrations. API access is available on Pro and Enterprise plans with detailed documentation, sandbox environments, and dedicated developer support.
SHELY supports data portability through standard healthcare formats including FHIR R4, HL7, and PDF/CSV exports. You retain full ownership and can export your data at any time.
SHELY works on Chrome 90+, Safari 15+, Firefox 90+, and Edge 90+. For the best experience on desktop, we recommend Chrome or Edge, which support PWA installation for a native-like experience.
Yes, SHELY is available as a native app on both the Apple App Store and Google Play Store. The web version also works as an installable PWA for a native-like experience without downloading from an app store.
Video consultations require a stable internet connection (minimum 1 Mbps), a device with a camera and microphone, and a supported browser. SHELY uses WebRTC for peer-to-peer encrypted video with automatic quality adjustment.
Enterprise
7 questions
SHELY Enterprise offers cloud-hosted (multi-tenant or dedicated), on-premises, and hybrid deployment options. All deployments include data-protection tooling designed around DPDPA and HIPAA principles, data residency controls, and continuous monitoring.
We're building SHELY Enterprise with reliability in mind, including infrastructure monitoring and automated failover. As a pre-launch company, we'll publish specific availability commitments and support terms before offering enterprise contracts.
Yes, enterprise customers can fully white-label the SHELY platform with their own branding, custom domain, logos, and color scheme. The underlying infrastructure remains managed and updated by our team.
Yes, our enterprise API supports integration with existing HIS, EHR, LIS, and billing systems. We provide pre-built connectors for popular platforms and a professional services team for custom integration projects.
Enterprise plans include dedicated onboarding managers, customized training programs, train-the-trainer sessions, and comprehensive documentation. We support virtual and on-site training in multiple Indian languages.
SHELY offers Standard (email, 24-hour response), Priority (email + chat, 4-hour response), and Enterprise (dedicated support manager, 1-hour response, phone support, quarterly business reviews) support tiers.
SHELY is designed to align with India's DPDP Act and follows recognised security best practices, including controls modelled on ISO 27001. We are pre-launch and not yet certified; independent audits and formal certifications such as SOC 2 Type II are part of our compliance roadmap. Enterprise customers receive detailed documentation of our current practices.
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Or email us directly at support@shely.health