Legal

Your Agreement with SHELY.

We believe legal terms should be clear, not confusing. Here is what you are agreeing to when you use SHELY -- your rights and our promises, side by side.

Last updated December 15, 2024 12 min read

Quick Summary

The 5 most important things to know:

SHELY provides health tools and education, not medical diagnoses or treatment.
You own your health data. We never sell it to anyone.
You must be 18+ for full access (13-17 with parental consent).
Our platform is provided "as is" -- always consult a real doctor for medical decisions.
You can delete your account and data at any time through your Privacy Portal.

Account & Access

Your Rights

Create a free account with just an email address
Access basic health calculators and educational content at no cost
Delete your account at any time through your Privacy Portal
Receive 30 days notice before any pricing changes
Full access if you are 18+; limited access at 13-17 with parental consent

Our Commitment

Protect your credentials with industry-standard encryption
Never lock you out without clear reason and due process
Provide an appeals process for any enforcement actions
Keep your account data safe even if our service is interrupted
Notify you immediately of any unauthorized access attempts

Key Point

Your account is yours. You can leave anytime, and we will help you take your data with you.

Health Tools & Content

Your Rights

Use all health calculators (BMI, cycle tracking, calorie needs, and more)
Access educational articles, tips, and resources about women's health
Connect with verified healthcare professionals through our platform
Receive personalized health insights based on your inputs
Share SHELY content for educational purposes with proper attribution

Our Commitment

Base all calculator algorithms on peer-reviewed medical research
Clearly label all content as educational, never as medical diagnosis
Vet and verify all healthcare professionals on our platform
Process health calculator results locally on your device when possible
Strive for 99.9% uptime so tools are there when you need them

Key Point

Our tools provide estimates and guidance based on general population data. Always discuss results with a qualified healthcare provider.

Privacy & Data

Your Rights

Control exactly what personal information you share with us
Opt out of non-essential communications at any time
Request a complete export of all your data
Know exactly how your information is used (see our Privacy Policy)
Withdraw consent for data processing at any time

Our Commitment

Never sell your personal data to third parties, ever
Use anonymized, aggregated data only for platform improvement
Comply with India's Digital Personal Data Protection Act, 2023
Store health data with end-to-end encryption at rest
Delete your data per our retention schedule when you leave

Key Point

Your health information is deeply personal. We treat it with the highest level of care and never monetize it.

User Conduct

Your Rights

Use services freely for personal health and wellness purposes
Participate in community forums and discussions
Report suspicious or harmful activity to our support team
Receive fair and transparent moderation decisions
Appeal any enforcement action taken against your account

Our Commitment

Apply community guidelines consistently and fairly to all users
Investigate all reports of harassment or harmful content
Maintain zero tolerance for discrimination and harassment
Provide clear warnings before account restrictions
Protect whistleblowers who report genuine safety concerns

Key Point

Treat others with respect. We moderate fairly, and everyone deserves to feel safe on SHELY.

Intellectual Property

Your Rights

Retain full ownership of all content you submit to SHELY
Own your personal health data -- it belongs to you, not us
Use SHELY content for personal, non-commercial educational purposes
Report copyright infringement to legal@shely.health
Revoke the license you grant us by deleting your content

Our Commitment

Only use your content to provide and improve our services
Never claim ownership of your health data or personal submissions
Clearly attribute third-party content to its original creators
Respect the intellectual property of healthcare professionals
Keep proprietary algorithms transparent in their methodology

Key Point

You own your data and content. We own the platform. The line is clear and we respect it.

Liability & Disclaimers

Your Rights

Receive services that meet reasonable quality standards
Seek recourse if our services cause demonstrable harm
Access emergency information and guidance through our platform
Receive a refund within 7 days if premium service is unsatisfactory
Hold independent healthcare providers accountable for their advice

Our Commitment

Clearly state that SHELY is not a healthcare provider
Never present calculator results as medical diagnoses
Direct you to emergency services (108/112) when appropriate
Vet healthcare professionals but note they are independent contractors
Limit our liability to the amount you paid us in the last 12 months

Key Point

SHELY is a health tool, not a doctor. In emergencies, call 108 (Medical) or 112 (All Emergencies) immediately.

Changes & Termination

Your Rights

Leave at any time -- no lock-in contracts or hidden penalties
Receive email notification of any material changes to these terms
Cancel before a price increase takes effect
Download your data before account deletion
Continued use after changes means acceptance of new terms

Our Commitment

Give 30 days advance notice for any significant changes
Post all updates on this page with the effective date clearly shown
Honor existing pricing for annual subscribers until renewal
Provide a clear, simple process for account termination
Follow our Privacy Policy retention schedule after you leave

Key Point

We will always give you fair notice and a fair choice. No surprises, no tricks.

What is Covered & What is Not

A clear view of what SHELY provides and where our services end.

Topic	Covered by SHELY	Not Covered
Health calculators & tools	Yes	--
Educational health content	Yes	--
Medical diagnosis or treatment	--	No
Expert consultation connections	Yes	--
Prescription or medication advice	--	No
Data export & portability	Yes	--
Emergency medical services	--	No
Personalized health insights	Yes	--
Mental health crisis intervention	--	No

Questions about these terms?

We are here to help you understand your agreement with SHELY.

Legal Inquiries legal@shely.health Response within 3 business days General Support support@shely.health Mon-Fri, 9 AM - 6 PM IST

These terms are governed by Indian law. All disputes are subject to the exclusive jurisdiction of courts in Mumbai, India. Compliant with the Digital Personal Data Protection Act, 2023.