Privacy Questions? We've Got Answers.
Browse our most common privacy questions, presented as a conversation with our privacy team.
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SHELY Privacy Team Online
12 questions
Privacy FAQ
What personal information does SHELY collect?
10:01 AMWe collect only what is necessary to give you personalized health insights. Here is what that includes:
Information you provide
- Account details (name, email, date of birth)
- Health calculator inputs (BMI, cycle data, etc.)
- Profile preferences and settings
- Communication with our support team
Information collected automatically
- Device and browser information
- Usage patterns and interactions
- General location (city/country level)
- Performance and analytics data
Privacy First: Your health calculator results are processed locally on your device whenever possible and are never stored permanently without your explicit consent.
10:01 AM
Helpful?
Are my health calculator results stored on SHELY servers?
10:03 AMNo, in most cases your health calculator results are processed locally on your device and are not stored on our servers.
How it works
- Local Processing: Calculations happen in your browser/app
- Temporary Display: Results are shown only to you
- No Automatic Storage: Results disappear when you close the tool
- Your Choice: You can choose to save results to your account
When data might be stored
- When you explicitly choose to save results
- For cycle tracking features (with your permission)
- To provide personalized recommendations (if enabled)
Full Control: You can view, download, or delete any saved health data anytime through your Privacy Portal.
10:03 AM
Helpful?
How does SHELY use my personal information?
10:06 AMWe use your information solely to provide and improve our health services. Nothing more.
Core services
- Generate personalized health insights and recommendations
- Connect you with appropriate healthcare experts
- Send health reminders and educational content
- Provide customer support and assistance
Service improvement
- Improve our health calculators and tools
- Develop new features for women's health
- Conduct anonymized research to advance healthcare
- Personalize content based on your interests
We Never: Sell your data, use it for advertising to third parties, or share it with data brokers. Period.
10:06 AM
Helpful?
Does SHELY share my data with third parties?
10:09 AMWe follow a strict data sharing policy designed to protect your privacy at every step.
We share data only when
- You give explicit consent (e.g., for expert consultations)
- Required by law (legal obligations or safety concerns)
- With service providers who help us operate (with strict contracts)
Trusted service providers include
- Cloud hosting providers (AWS, Google Cloud) for secure storage
- Email services for sending health tips and notifications
- Analytics providers for improving user experience (anonymized data)
- Payment processors for subscription handling
Your Control: You can opt out of most data sharing through your Privacy Portal, and we will always ask before sharing with healthcare partners.
10:09 AM
Helpful?
How secure is my health information on SHELY?
10:12 AMYour health information is protected with enterprise-grade security measures. Here is a breakdown:
Technical protection
- End-to-end encryption: Data encrypted in transit (TLS 1.3) and at rest (AES-256)
- Secure hosting: SOC 2 certified cloud infrastructure with 99.9% uptime
- Access controls: Multi-factor authentication and role-based permissions
- Regular audits: Quarterly security assessments and penetration testing
Operational security
- 24/7 security monitoring and incident response
- Regular staff training on privacy and security
- Data minimization — we only collect what is necessary
- Compliance with Indian data protection laws
Breach Promise: In the unlikely event of a security incident, we will notify affected users within 72 hours and provide clear guidance on protective actions.
10:12 AM
Helpful?
How can I access and download my personal data?
10:15 AMYou have complete control over your personal data and can access it anytime.
Through Privacy Portal
- View all personal information we have about you
- Download your data in multiple formats (JSON, CSV, PDF)
- See exactly what is included in your data export
- Access usage statistics and account history
What is included in your download
- Profile information and preferences
- Saved calculator results (if any)
- Account activity summary
- Communication preferences and history
- Export timestamp and metadata
Instant Access: Visit your Privacy Portal for immediate data access, or contact support for assistance.
10:15 AM
Helpful?
How do I delete my SHELY account and data?
10:18 AMYou can delete your account and all associated data at any time. Here is the process:
Account deletion process
- 1. Go to your Privacy Portal
- 2. Click on the "Data Requests" tab
- 3. Select "Delete My Account" and confirm
- 4. You will receive a confirmation email
- 5. Account deletion is processed within 30 days
What gets deleted
- All personal information and profile data
- Saved health calculator results
- Communication history and preferences
- Usage analytics tied to your account
What may be retained
- Anonymized research data (no personal identifiers)
- Financial records (per legal requirements)
- Safety-related information (if applicable)
Before You Delete: Consider downloading your data first. Account deletion cannot be undone, and you will lose access to all saved health information.
10:18 AM
Helpful?
Does SHELY collect information from children?
10:21 AMSHELY is designed for adults, and we have strict policies regarding minors.
Age requirements
- Minimum age: 18 years old for independent account creation
- 13–17 years: Can use with verified parental consent
- Under 13: Not permitted to use SHELY services
Protection measures
- Age verification during account creation
- Enhanced privacy protections for users under 18
- Parental rights to access and delete teen accounts
- Limited data collection for minor users
For Parents: If you believe a child under 13 has created an account, please contact us immediately at privacy@shely.health for immediate removal.
10:21 AM
Helpful?
What cookies and tracking technologies does SHELY use?
10:24 AMWe use cookies and similar technologies to improve your experience. Here is the full picture:
Essential cookies (always active)
- Authentication and login sessions
- Security and fraud prevention
- Basic website functionality
- User preference storage
Optional cookies (your choice)
- Analytics: Understanding website usage and performance
- Functional: Enhanced features and personalization
- Marketing: Relevant content and advertising (opt-in only)
Your cookie controls
- Manage preferences in your Privacy Portal
- Browser settings to block or delete cookies
- Opt-out of analytics tracking
- Update preferences anytime
Full Transparency: View our complete Cookie Policy for detailed information about each type of cookie we use.
10:24 AM
Helpful?
Is my data stored internationally or only in India?
10:27 AMWe prioritize data localization while ensuring the best service quality for you.
Primary data storage
- India-first: Personal and health data primarily stored in Indian data centers
- Local compliance: Adherence to Indian data protection laws
- Reduced latency: Faster access and better performance
Limited international processing
- Analytics data: Anonymized usage data may be processed globally
- Email services: Marketing emails sent through international providers
- Backup systems: Encrypted backups in secure international locations
- CDN services: Content delivery for faster website loading
Protection measures
- Same encryption standards globally
- Contractual data protection requirements
- Regular compliance audits
- Data minimization for international transfers
Your Choice: You can request India-only data storage through your Privacy Portal, though this may affect some service features.
10:27 AM
Helpful?
How long does SHELY keep my personal information?
10:30 AMWe keep your data only as long as necessary to provide our services. Here are the details:
Standard retention periods
- Account data: While active + 2 years after deletion
- Health calculator results: Deleted immediately (unless saved by you)
- Communication records: 3 years for support purposes
- Usage analytics: 2 years in anonymized form
Automatic deletion
- Inactive accounts (3+ years) are automatically archived
- Temporary calculator data deleted within 24 hours
- Unsubscribed email addresses removed immediately
- Session data cleared when you log out
Legal exceptions
- Legal proceedings may require longer retention
- Financial records kept per Indian tax laws
- Safety-related data retained to prevent harm
- Research data (anonymized) may be kept indefinitely
Early Deletion: You can request immediate deletion of your data anytime, regardless of standard retention periods.
10:30 AM
Helpful?
How will I know if SHELY's privacy policy changes?
10:33 AMWe are committed to transparency about any changes to our privacy practices. You will always know in advance.
How we notify you
- Email notification: Sent to all active users 30 days before changes
- In-app notification: Prominent notice when you log in
- Website banner: Clear announcement on our homepage
- Privacy Portal alert: Special notification in your privacy dashboard
Types of changes
- Minor updates: Clarifications, contact info, legal references
- Material changes: New data uses, sharing practices, or rights
- Emergency changes: Security or legal compliance (immediate notice)
Your options
- Continue using SHELY with updated policy
- Update your privacy preferences
- Download your data before changes take effect
- Delete your account if you disagree with changes
No Surprises: Material changes require your continued consent. We will never make significant privacy changes without giving you time to review and decide.
10:33 AM
Helpful?
SHELY Privacy Team is always here to help
Or email privacy@shely.health for a personal response within 24 hours