Accessibility Statement

Health tools accessible
to everyone.

SHELY is committed to ensuring digital accessibility for all users, including those with disabilities. We continually improve the user experience for everyone and apply relevant accessibility standards.

WCAG 2.1 Level AA · Last updated December 15, 2024

Compliance Dashboard

We strive to meet WCAG 2.1 Level AA compliance, Section 508 guidelines, EN 301 549 European standard, and Indian accessibility guidelines including the Rights of Persons with Disabilities Act, 2016.

86% WCAG 2.1 AA

Accessibility Features

Built-in features and tools that make SHELY accessible to all users. We believe everyone deserves equal access to health information and tools, regardless of their abilities or assistive technologies.

Keyboard Navigation

Full keyboard support with logical tab order and visible focus indicators. Skip links let you jump to main content instantly.

Screen Reader Support

Semantic HTML structure ensures screen readers can parse and present all content meaningfully. ARIA labels describe complex UI elements.

High Contrast & Visual

Enhanced color contrast meets WCAG AA standards. Information is never conveyed through color alone. Text scales cleanly to 200%.

Motor Accessibility

Large touch targets (minimum 44px), extended time limits, and drag-and-drop alternatives make every interaction reachable.

Cognitive Accessibility

Plain language explanations for medical terms, consistent navigation patterns, and simplified modes reduce cognitive load.

Mobile Accessibility

Native iOS and Android accessibility APIs, responsive design at all zoom levels, and gesture-based navigation alternatives.

Tested With

SHELY is regularly tested with popular assistive technologies. We incorporate feedback from assistive technology users into our development process.

JAWS 2024+ Fully Tested
NVDA 2024.1+ Fully Tested
VoiceOver macOS 14+ Fully Tested
TalkBack Android 13+ Fully Tested
Dragon 16+ Compatible
Orca 45+ Basic Testing
Voice Control macOS 14+ Compatible
Voice Access Android 13+ Compatible

Report & Feedback

We value feedback from the disability community and regularly engage with accessibility advocates to improve our services. If you encounter any barriers, we want to know.

Found a barrier?

Select the severity level to see our response commitment.

What to include in your report:

  • Description of the accessibility barrier encountered
  • Your assistive technology setup (screen reader, browser, etc.)
  • Steps to reproduce the issue
  • Suggested solutions if you have any
Report an Issue

Get in touch

Our dedicated accessibility team is ready to help.

Email accessibility@shely.health Response within 24 hours
Phone +91-XXXX-XXXX Mon-Fri, 9 AM - 6 PM IST
Live Chat Accessible chat widget on every page Real-time assistance

Alternative access options

  • Phone-based health consultations for users who cannot access digital tools
  • Email-based health tool calculations upon request
  • Printed health information materials available
  • In-person assistance at partner healthcare facilities

Accessible Health Tools

We believe accessible health tools are essential for health equity. Our goal is to ensure all users can equally benefit from SHELY's health services.

Health Calculators

  • Clear labels and instructions for all input fields
  • Error messages that are descriptive and actionable
  • Results presented in multiple formats (text, visual, audio)
  • Alternative input methods for complex calculators

Data Visualization

  • Charts and graphs include alternative text descriptions
  • Data tables with proper headers and structure
  • Color-blind friendly chart colors and patterns
  • Sonification options for complex data when available

Content & Media

  • Audio narration for important health information
  • Video content includes captions and transcripts
  • Multiple content formats (text, audio, visual)
  • Plain language explanations for medical terms

Expert Consultations

  • Video consultations with live captions
  • Text-based consultation options available
  • Sign language interpretation upon request
  • Accessible scheduling and appointment management

Accessibility is a journey,
not a destination.

We are committed to continuous improvement. Monthly audits, user testing with the disability community, regular staff training, and third-party reviews keep us moving forward.